APN Alarm Systems Hawaii

Hawaii Security Systems for Home & Business

Monitoring Center FAQs

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Where is your Monitoring Center?
Are you U.L. Listed?
Is your Monitoring Center computerized?
What about a power failure?
What about phone line failure or busy circuits during peak-usage holidays?
Does it take any longer to for a signal to be received by your Monitoring Center than by a local station?
What is your average response time on an alarm signal?
How many dispatchers are on duty?
How do you handle pronouncing difficult street names?


Q. Where is your Monitoring Center?

A. After extensive research and comparisons, APN is proud to monitor via C.O.P.S. Monitoring, located in Williamstown, New Jersey. It's a dedicated monitoring center, representing over 1,300 alarm dealers and more than 175,000 customers throughout the United States. With the capability to monitor 500,000 customers, its current load of less than 40% of capacity means you get quick and efficient operation with considerable room for growth. It's currently the 5th largest monitoring facility in the nation.
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Q. Are you U.L. Listed?
A. Yes, we're a fully Underwriters Laboratories listed Monitoring Center. U.L. performs unannounced, annual inspections to ensure compliance. All aspects of our business are examined continually, including staffing, record keeping, equipment operation & redundancy, and response time. We're also F.M. (Factory Mutual) approved, which is a similar certification primarily for fire alarm systems and monitoring.
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Q. Is your Monitoring Center computerized?
A. We have what is known as a "hot redundant system." This means that two mainframe computers are running at the same time, all of the time. In the event of a computer crash of the "A" system, we automatically rotate over to the "B" system without interruption. In the extremely unlikely event of a double main computer failure, a third mainframe is kept synchronized, but off-line, for additional security and redundancy.
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Q. What about a power failure?
A. We far exceed U.L. standards for battery backup, with a UPS (Untinterruptable Power Supply) that provides continuous service regardless of power surges or outages. A fully automated generator system consisting of two redundant generators (one runs on natural gas, the other on diesel) start within seconds after a power failure to provide you with coverage even during extended outages.
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Q. What about phone line failure or busy circuits during peak-usage holidays?
A. Our primary phone carrier is AT&T. We contract for special priority services on all incoming & outgoing communications. All lines feature "Priority Status", which gives us priority use of phone lines, regardless of how busy the phone network is; "Megacom", which ensure automatic redundant routing in the event of network failure; and "Safer", which protects against fraudulent access to phone communications. Our secondary carrier is MCI, where we have the same priority line services. At all times we're prepared to maintain your security.
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Q. Does it take any longer to for a signal to be received by your Monitoring Center than by a local station?
A. Telephone communication happens at the speed of light. That means it can travel around the world 8 times in 1 second. The difference in time for a signal to travel across town versus across country is measured in milliseconds. The difference is what happens once a signal is received at the Monitoring Center, and that's where we really shine.
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Q. What is your average response time on an alarm signal?
A. We have an average response time of 11.4 seconds. This amazing record is verified and updated periodically by an independent auditing firm.
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Q. How many dispatchers are on duty?
A. At peak-load times, we have up to 24 dispatchers on duty. At low-load times, at least 8 dispatchers are on duty. During times of high activity, additional dispatchers are pulled in from other departments to handle the additional signal load. This flexibility and ability to handle incoming signal volume means we consistently maintain our low average response time.
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Q. How do you handle pronouncing difficult street names?
A. An alarm dispatch is so important we spell all names. This eliminates the chance of mispronunciation. It's that simple & It's that important!
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Call us today at (808) 484-9411 to talk about your home or business security and get answers to your questions. We're always glad to talk with you.